Contact Us
General and support: hello@pdfjiff.com
Privacy and data requests: privacy@pdfjiff.com
Legal, copyright and business: hello@pdfjiff.com
We aim to reply within two working days. Messages sent over a weekend usually get answered early the following week.
Reporting something that's broken
While we do offer a feedback form at the end of each operation, you can write to us to describe something in detail if you’d like to describe something in detail at hello@pdfjiff.com. For the sake of transparency - we cannot see your file. The tools run entirely on your device and nothing is uploaded to a third-party server so we work only based on your description.
Useful things to include:
- Which tool you were using, and the page address if you have it
- What you expected to happen, and what happened instead, including the exact wording of any error message
- Roughly how big the file is and how many pages it has
- Whether the document was scanned, exported from another app, password-protected, or came from a source you know to be unusual
- Whether it fails every time or only sometimes
- A screenshot of error
Please do not attach the document itself. If the problem only occurs with one specific file, the most helpful thing is to reproduce it with test file, a blank document from the same software and tell us whether that fails too.
A New Tool Request
Think you need a tool that can help improve your productivity? Tell us. We’d be happy to co-partner with you in your progress. While requesting, please describe the job you are trying to perform, how you do it currently and what you think could help you improve.
Translation corrections
The interface is available in several languages. If a label reads awkwardly, a translation is wrong, or the phrasing does not match how the concept is normally described in your language, send us the page, the language, the current wording and what it should say. Corrections from native speakers are applied quickly.
Privacy and data requests
For access, correction, deletion or opt-out requests, or any question about the privacy policy or cookie policy, write to the privacy address above with enough detail to identify what you are asking about. We respond within the period the applicable law requires.
Note that we hold no account, no uploaded files and no document contents, so most requests of this kind are answered quickly — often by explaining what does not exist.
Advertising, partnerships and press
For advertising enquiries, integrations, or interview and press requests, use the business address above and mention the nature of the enquiry in the subject line.
Copyright and legal notices
Formal notices, including copyright complaints, should go to the legal address above and include the material concerned, the URL where it appears, your contact details and a statement of your authority to act.
Things we can't help with
- We cannot recover a lost or overwritten document. No copy exists on our side, because none was ever created.
- We cannot open a password-protected file for you. The password-removal tool requires you to supply the password; it does not break encryption, and neither can we.
- We cannot restore work from a closed tab. Once the page is closed, the browser discards the working copy.
- We do not provide legal, financial or professional advice about the documents you process.
Last updated: "2026-09-09"